How can we help?

From Instagram, TikTok or Facebook

Under the video, tap Share → “Share to…” → “More”, then choose Kooki. The recipe lands in your library within seconds.

You can also copy the link and paste it into Kooki with the + button.

Kooki doesn't appear in the share menu

In the share menu, scroll the apps all the way and tap “More”. Kooki is in the list: you can add it to your favorites so it shows up first.

The import didn't work

Importing works with public posts. If the account is private, or the recipe isn't written in the post, take a screenshot of the recipe and import it with the Photo option.

Something on the recipe card is wrong

Open the recipe, then the ••• menu → Edit: you can fix the title, ingredients, quantities and steps.

I forgot my password

On the login screen, tap “Forgot password?” and enter your email address. You'll receive an email to choose a new password (check your spam folder).

I'm switching iPhones

Sign in with the same account (Apple or email): your recipes, folders, meal plan and shopping list come back automatically.

Delete my account

In the app: Profile → Delete my account. Your account and all your content are permanently erased. Remember to cancel your subscription too (see below).

Cancel my subscription or free trial

Subscriptions are managed by Apple: on your iPhone, Settings → your name → Subscriptions → Kooki. Cancel at least 24 hours before the trial ends to avoid being charged.

Recover my subscription

Sign in with the same account you used to purchase. You can also tap “Restore” on the subscription screen, using the same Apple ID as for the purchase.

Request a refund

Payments go through Apple: make your request at reportaproblem.apple.com.